Privacy Policy

We hope the following statement will help you understand how Clear collects, uses and safeguards the personal information you provide to us.

Enquiries

If you supply us with your email address, we will use that email address to send through the information you requested.

If you supply us with your postal address, you will only receive the information you requested through the post.

If you supply us with your telephone number, you will only receive telephone contact from us in response to a specific request for communication.

After initial contact, we may add you to our standard email list. This is used for sending out further information such as what we do at Clear or further details regarding your initial enquiry. You will be asked to confirm this subscription to our email list before anything is ever sent out and you can unsubscribe from this list if you prefer.

The information we collect is not shared with other organisations for commercial purposes. We will never sell or rent your email address or other personal information.

If you do not want to receive emails from us in the future then you can either unsubscribe by clicking on the link at the bottom of your most recent email or you can click here to send us a message, selecting the option asking us to remove you from our email list.

Upon request, we provide site visitors all the information that we maintain about them. Users can request this information by clicking here to send us a message, selecting the option asking us to supply the information we currently store about you.

Users can have this information corrected by clicking here to send us a message, selecting the option asking us to update your contact information, remembering to tell us the information you want updating.

Clear Customers

We collect contact information for all customers that use our products. This is necessary as we may need to contact you from time to time in relation to the Clear products you use, such as passing on important support information.

You will also be added as a subscriber to our general email list where we may send you further general information regarding your product, a product newsletter or further information about Clear. You will have the opportunity to amend this subscription as you wish.

The information we collect is not shared with other organisations for commercial purposes. We will never sell or rent your email address or other personal information.

FirstClass Client Area

New FirstClass users will be asked if they wish to have access to our internal FirstClass Client Area for viewing information about FirstClass. If they do, they will also be asked if they agree to make their name, organisation name and email address visible on the Client Area for other Client Area visitors to see.

You are able to view and amend your Client Area preferences from within the Client Area itself, under your profile.

FirstClass Web

Any data entered within the FirstClass Web application is stored in a secure, encrypted database.

The customer will own all rights, title and interest to all of this Customer Data and will have sole responsibility for the legality, integrity, accuracy and quality of it.

Clear will follow its own back-up procedures for the Customer Data as described in its Back-up Policy.

Further details can be found in the FirstClass Web Terms and Conditions, provided to all FirstClass Web customers when first signing up to use the application.

Cookie Information

As both the website and client area are hosted by the Windows Azure platform, the ARRAffinity cookie is used to control the effective loading of both websites and to ensure that all user requests are directed to the same server in any browsing session. The main purpose of this cookie is: Strictly Necessary. Click here to see more information about the ARRAffinity cookie.

This site is protected by reCAPTCHA which is a free service from Google that helps protect websites from spam and abuse. The use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

Third party sites

Please be aware that some of the websites to which we provide links may collect personally identifiable information about you. We do not control these sites and are not responsible for the content or practices of third party websites. This privacy policy does not cover these sites.

Future practices

If our information practices change at some time in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.

Any Issues

If you do not believe we are adhering to this policy correctly, please notify us by email to info@clear-software.co.uk, with a subject of ‘Website Privacy policy options’, and we will try to solve the problem promptly.